Last Updated: November 2025
This Website Privacy Policy (“Policy”) applies to Pacific Dental Care (“we,” “us,” or “our”) and our website at [Primary Domain], including any associated pages we operate (collectively, the “Site”).
Important HIPAA Note: This Policy explains how we handle personal information collected through the Site (forms, scheduling tools, payments, cookies, analytics, etc.). It is not our HIPAA Notice of Privacy Practices (NPP) for patient care. To view our NPP, please see: HIPAA Notice of Privacy Practices.
1. Information We Collect
We may collect the following categories of information when you interact with our Site:
- Contact information: name, email address, phone number, or mailing address submitted through online forms.
- Health-related information: details voluntarily provided about symptoms or dental concerns. Once transmitted through secure systems, any Protected Health Information (PHI) is handled under HIPAA.
- Technical data: IP address, browser type, device identifiers, pages viewed, time on Site, and other usage analytics.
- Payment or financing information: processed by third-party providers; we do not store full credit card numbers.
- Testimonials or reviews you choose to share with us.
- Approximate geolocation derived from your IP address.
Our Site is not directed to children under 13, and we do not knowingly collect their information without parental consent.
2. How We Use Information
- To respond to inquiries, schedule appointments, and coordinate dental care.
- To maintain, secure, and improve the Site and its features.
- To send confirmations, reminders, service updates, or marketing communications (where permitted).
- To comply with legal obligations, protect against fraud, and maintain the safety and integrity of our systems.
3. Cookies, Analytics & Advertising
We use cookies and similar technologies to support Site functionality and understand user behavior. Analytics tools we employ are configured to avoid collecting PHI.
Where required, we treat Global Privacy Control (GPC) signals as valid opt-out requests for certain tracking or data-sharing functions.
You may disable cookies through your browser settings, though some Site features may be limited.
4. reCAPTCHA & Bot Protection
Some forms are protected by Google reCAPTCHA, which may collect device and usage data to detect automated activity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
5. Vendors, Business Associates & Disclosures
We may share information with:
- Service providers assisting with hosting, scheduling, communication, payment processing, or analytics.
- HIPAA-compliant Business Associates when PHI is submitted through secure patient forms.
- Financing platforms voluntarily used by patients (e.g., CareCredit).
- Regulators or legal authorities when required by law.
- A successor entity in the event of a business transfer or restructuring.
We do not sell PHI.
6. Data Security
We implement administrative, technical, and physical safeguards to protect personal information and PHI, including encryption in transit and security practices aligned with HIPAA requirements.
7. Retention
We retain information only as long as necessary to provide services or fulfill legal, regulatory, and tax-related obligations. Patient treatment records follow state and federal healthcare retention laws; website analytics may be stored for shorter periods.
8. Your Choices & Rights
- Email: You may unsubscribe from marketing emails at any time.
- Text messages: Reply STOP to opt out of non-essential or promotional SMS messages.
- Cookies: Manage preferences through your browser or applicable cookie banners.
- State privacy rights: Certain states (including CA, CO, CT, VA, UT, TX, DE) provide additional rights such as access, correction, deletion, or opting out of specific data uses. Requests may be submitted via [privacy email] or [webform URL].
9. Children’s Privacy
The Site is not intended for children under 13. If you believe we have received information from a child, please contact us so we can remove it.
10. Breach Notification (PHI)
If a breach of unsecured PHI occurs, we will notify affected individuals and required authorities in accordance with the HIPAA Breach Notification Rule.
11. Third-Party Links & Embedded Services
The Site may link to external tools such as maps, reviews, or scheduling services. Data collected by those providers is governed by their own privacy policies.
12. Do Not Use the Site for Emergencies
Website communications are not monitored 24/7. If you are experiencing a medical or dental emergency, call 911 immediately.
13. Changes to This Policy
We may update this Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of the Site indicates acceptance of any updates.
14. Contact Us
Pacific Dental Care
532 W Glenoaks Blvd.
Glendale, CA 91202
Phone: (818) 396-7777
Email: [practice email]
State-Specific Disclosures & Rights
State privacy laws—such as California’s CCPA/CPRA and similar laws in Colorado, Connecticut, Virginia, Utah, Texas, and Delaware—may grant residents additional rights regarding their personal information. Where applicable, those laws will govern in the event of conflict.
